Statement of Work
We love vintage & antique furniture. unfortunately there is no guarantee regarding the lifespan of an antique or vintage piece. If your vintage or antique Chairloom piece breaks, cracks or needs structural attention, we can attend to that if you are local to Philadelphia. There is a client fee for such repairs. If a client is not local and wants us to look at a piece, there will be shipping costs that are the responsibility of the client. We do suggest that our clients find local antique and vintage specialists to assist them with these issues if distance is an issue. We can not be responsible for the wear and tear of vintage pieces once sold. We can not guarantee that pieces will not squeak or show their age in other ways. all furniture should be respectfully cared for at all times by the client.
Although it is our privilege to bring new life to old pieces, there is room for imperfection to our final outcome. Our team does our best to restore old pieces to their optimal beauty and potential and comfort. there is no guarantee that an old piece will be "brand new".
There are no returns or exchanges on custom pieces.
If a mechanism (leg, base, swivel) becomes faulty within a year of the purchase, Chairloom will work with an out of town furniture specialist on the piece and incur costs. If the piece is local to Philadelphia or NYC -- Chairloom will pick up the piece for repair. After one year of purchase, Chairloom can not be held responsible for faults of any kind.
Any issues due to use or wear by the client that are out of Chairloom's control (such as pet use or children or such) we can not be held responsible for the repairs. all furniture should be respectfully cared for at all times by the client.
Textiles and Upholstery
Textiles fade and wear just like clothing and other such personal items. Chairloom is not responsible for wear & tear on any textiles after purchase.
Reupholstery / upholstery is an art and a science that is hand done. Fabrics and furniture when "married" during upholstery do not always meet with perfection. Real life upholstery is very different than Photoshop and magazine images. furniture and fabrics needs to breathe and adapt and react to each other and thread, buttons, staples, steel, wood and other such elements. please have reasonable expectations regarding such issues.
When zippers break Chairloom will do everything we can to work with the client on finding suitable repairs in a timely manner. We can not be responsible for popped buttons.
30 Day Policy to Claim Items
Chairloom can not be responsible for any items left for 30 days or more. Lack of communication after a 30 day period is considered the same as not claiming your items.